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Member since: July 15, 2021



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Murfreesboro, Tn 37133
USDA hardiness zone 6

Member since:

July 15, 2021

About me

Small and large companies use the technology. Customers and users alike recognize the benefits of this technology. According to one prediction, 95% of customer interactions will take place via channels supported by artificial intelligence (AI). Many think of virtual assistants and chatbots however, it's much more than that: AI changes the power of the entire company. Most business leaders believe that AI can transform their business. According to research, 89% will be focusing their efforts on customer support within the next few years. This blog will explore the possibilities of AI technology for Customer Experience. Find out how you can become a disruptive force in your industry. We will also provide examples of how Wonderflow's technology can be utilized by major brands worldwide to stay on top of their customer-centricity strategy. When you desire additional hints about AI Enabled CX, look at this website. Why Artificial Intelligence? CX professionals are well aware that working with customers can result in a huge amount of information. In navigating multiple platforms to make sense of the unstructured and structured inputs is a difficult task. CX data is messy and customer behavior may appear erratic. It was once a nightmare for data researchers. That's where AI comes in. AI systems can process unstructured data in a similar way as humans. They do not simply consume vast amounts of data with far faster speed, they also learn from interactions. They are able to connect data, and fill in the gaps to create meaningful data-driven analytics that can be used in a practical manner. In conjunction with human expertise in establishing the context of business, AI in CX allows to make faster, more intelligent decisions based on real data. What exactly is AI do? The power of computing that powers AI in CX is not new. What's changed is the capability to do it in a bigger scale and very quickly. Natural Language Processing (NLP), AI, and Natural Language Processing can analyse the customer's data, break the data into parts and identify the person's intention. The AI program can then make recommendations based on interactions. AI systems in CX have three essential components that are essential to the entire process. They start by ensuring the researcher has an accurate view of the customer. The insights are then delivered in real time. The results can then be utilized to improve the company's overall business strategy. Let's look at these details. Data unification Data unification allows for the creation of a single customer view, which is fast and cheap. It's the process by which different data sets are merged from different sources. The records are prepared for analysis by matching, deduplicating and cleaning the data. This is by far the most demanding activity for data scientists, which accounts for more than 60%. To create a single view of the customer, it is necessary to gather all information from CRM, web, and the call center system. Let's take the example of removing duplicate data. You've probably performed this task yourself in Excel and you'll be aware of the tedious but essential task it can be. In deduplication, we're trying to find a precise and scalable method to cluster records (usually from different data sources) that are related to the same entity. At its core is the ability to connect records, such as to decide if two records are related to the same customer or if they could be errors. What are the possibilities for AI-enabled CX? AI has revolutionized the CX landscape. We are just starting to see its potential. Early signs suggest that customers are thrilled by the change, and that it can also have a profound effect on internal processes for businesses. In this article we'll look at the ways that AI-enabled CX could transform your business. Chatbots, virtual assistants, and personalization The most obvious method AI could help with CX is via the deployment of Chatbots or Virtual Assistants. Many people associate chatbots with interactions using text when they think about chatbots. But, AI speech-to text recognition and NLP have made it possible to develop chatbots that can be activated by voice. Chatbots can be launched online, on mobile platforms, as well as in contact centers. The purpose of this is to act as a gatekeeper and to manage more straightforward inquiries. Simple keyword recognition could be used to identify the client and direct them to relevant content, such as FAQs or other forms.